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About the role
Nile University of Nigeria is a private multidisciplinary university based in Abuja, founded in 2009 and a member of Honoris United Universities since 2020. The university offers over 40 undergraduate and 50 postgraduate programmes across eight faculties.
The Officer, Inventory & IT Support will ensure accurate recording, allocation, and tracking of IT and general assets throughout their lifecycle, while providing first-line technical support and excellent customer care to staff, students, and visitors.
Required Skills
Preferred Skills
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Responsibilities
- Maintain an accurate, up-to-date register of all IT and general assets, recording full details before issuance.
- Receive and inspect deliveries, keep the store organized and secure, and retain supporting documentation for audit purposes.
- Fulfil equipment and resource requests in line with university policy, issuing assets against signed forms tied to an accountable custodian.
- Monitor stock levels and reorder in good time, coordinate transfers between locations, and manage return and recovery of assets.
- Act as first point of contact for IT issues, logging them in the ticketing system and providing Tier 1 troubleshooting.
- Set up and maintain devices and handle user accounts and password resets.
- Escalate complex problems to appropriate IT specialists, maintain a knowledge base, and see every ticket through to confirmed resolution.
- Provide courteous and professional support across all channels, explaining technical matters plainly, responding promptly and following up.
- Handle complaints calmly, act on user feedback, and safeguard confidentiality of information.
- Comply with university policies, improve processes and documentation, and submit timely and accurate inventory and support reports.
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