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Team Tagline
About the role
Skache Integrated Services Limited is a consulting firm seeking a dynamic and results-driven IT Support Engineer to join their team in Abuja, Nigeria. The successful candidate will be responsible for hands-on technical activities, networking and server management, and maintaining strong client relationships. This role requires excellent communication skills, a strong understanding of products and services, and a passion for delivering exceptional customer support.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Interact with customers as a significant part of the IT representative role
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Configure Active Directory
- Work hands-on with Kyocera and HP printing machines, both hardware and software
- Demonstrate good understanding of computer systems
- Work with CCTV surveillance systems
- Utilize knowledge of Cisco, Sophos, and Microsoft 365
- Talk clients through a series of actions via phone, email, or chat until technical issues are resolved
- Install and configure computer systems
- Carry out network installation from Layer 1 to at least Layer 3
- Monitor logged tickets and identify potential issues proactively
- Maintain relationships with new and existing clients
- Conduct product or service presentations to potential clients, highlighting features and benefits
- Prepare regular technical reports for team supervisor review and meetings
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