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About the role
This is a full-time IT Manager role based in Lagos, Nigeria, within the ICT/Computer field. The position involves providing first- and some second-level technology support, including break-fix repairs, installations, and maintenance of property-based systems. The role works within well-established guidelines to complete routine tasks and requires knowledge of sophisticated technology equipment and processes.
The candidate will manage technology needs within budget targets, build and sustain relationships with customers, and verify that client technology needs are met. The position requires an OND qualification and 2-4 years of experience in Information Technology or a related professional area.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
- Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
- Conducts periodic inventories of applications and hardware; prepares reports as requested.
- Confirms that technology assets are secured.
- Complies with technology-related vendor contracts.
- Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
- Provides customer service to associates at dedicated property/properties.
- Responds to inquiries from customers/vendors/peer group.
- Provides detailed status reports as requested.
- Assists in disaster recovery and business continuity as it relates to technology.
- Provides technical guidance.
- Escalates support for all Marriott approved technology solutions (i.e., mobility devices, GPNS) and Request Center Processes.
- Supports guest and associate internet access requirements.
- Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
- Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Performs routine desktop backup as scheduled or directed.
- Provides end-user support.
- Confirms technology security (i.e., encryption, patch deployment) and technology compliance (i.e., Quarterly ID Audits, MAARK1) measures are in place.
- Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
- Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
- Pulls through support for corporate, regional and property initiatives.
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