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Team Tagline
About the role
Aldelia Limited is a global consulting firm delivering specialised services to the Oil & Gas sector through dedicated teams in key strategic regions. Our client is seeking an experienced IT Infrastructure & Operations Supervisor to oversee the day-to-day operation, availability, and reliability of the company's IT environment across all Strategic Business Units (SBUs). The successful candidate will ensure employees have reliable access to IT systems, networks, hardware, software, and business applications while providing effective technical support and maintaining a stable and secure IT environment.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Supervise day-to-day IT infrastructure and operations across all SBUs.
- Provide and coordinate end-user IT support, troubleshooting, and incident resolution.
- Manage installation, configuration, maintenance, and troubleshooting of IT hardware and software.
- Administer corporate networks, internet connectivity, Wi-Fi, LAN/WAN, and related infrastructure.
- Manage user accounts, access rights, permissions, password policies, and onboarding/offboarding.
- Monitor IT systems, network performance, connectivity, and infrastructure availability.
- Maintain accurate records of IT assets, hardware, software licenses, and configurations.
- Coordinate preventive maintenance, upgrades, repairs, and replacement of IT equipment.
- Ensure smooth operation of business systems and escalate complex technical issues.
- Implement IT support procedures, service standards, and troubleshooting processes.
- Coordinate with vendors and service providers for hardware, software, connectivity, and support.
- Support data backup, system recovery, cybersecurity, and business continuity activities.
- Maintain IT documentation, technical procedures, network records, and asset registers.
- Monitor IT incidents and service requests and ensure timely resolution in line with SLAs.
- Provide technical support for new offices, retail locations, systems, and technology deployments.
- Supervise IT support personnel and ensure effective service delivery across the organization.
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