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Team Tagline
About the role
We are seeking an experienced ICT Officer to manage and maintain our organization's IT infrastructure, provide technical support, and ensure system security and compliance. The ideal candidate will have a strong background in hardware, software, and network administration, with specific expertise in Microsoft 365 and Microsoft Dynamics Business Central.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Installation, configuration, and maintenance of the organization’s hardware and software components, including servers, networks and peripherals.
- Provide Level 1 and 2 technical support to staff and incident management to ensure smooth operations and minimize downtime.
- Implement and maintain security measures to protect IT systems and data from unauthorized access and cyber threats.
- Develop and maintain documentation of ICT systems, configurations, and procedures.
- Monitor and enforce compliance with ICT policies, standards, procedures, and regulatory requirements to govern the use of technology resources and protect company assets.
- Microsoft 365 and Microsoft Dynamics Business Central Administration to manage user accounts, permissions, and access rights, ensuring compliance with security policies.
- Perform regular maintenance tasks, backups, and disaster recovery procedures on essential infrastructure components to ensure reliability and performance.
- Conduct daily company website reviews to ensure functionality, accuracy, and security.
- Provide seamless IT onboarding and offboarding processes for new and departing employees to ensure access to necessary resources.
- Engage IT vendors and service providers to procure ICT equipment and services to support specific technology needs and initiatives of the organization.
- Plan and implement ICT Projects, upgrades, and migrations, ensuring minimal disruption to business operations.
- Facilitate IT-related training sessions to mentor staff on ICT best practices, enhance staff skills and knowledge in proper use of technology tools.
- Periodic departmental/unit reports
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