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Team Tagline
About the role
This role is responsible for coordinating content uploads, platform optimisation, digital asset management, user-experience improvements, analytics, and technical issue resolution with internal IT teams, business units, and external service providers. The officer will administer websites, microsites, and related digital platforms, ensuring quality and performance.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Administer approved websites, microsites and related digital platforms, including page creation, content uploads, updates, archiving and routine quality checks.
- Publish approved copy, images, videos, documents and campaign assets accurately and on schedule, working closely with content and creative teams.
- Check links, forms, page layouts, metadata, downloads, mobile responsiveness and browser compatibility; correct or escalate defects promptly.
- Support improvements to site structure, search visibility, performance, accessibility and user experience based on analytics, user feedback and approved priorities.
- Log, track and coordinate the resolution of hosting, domain, certificate, integration, security, performance and functionality issues with IT and external providers.
- Maintain organised and current repositories of web assets, approved documents, templates and media files, with appropriate naming, version control and permissions.
- Track website traffic, content performance, user journeys, search behaviour and technical health; prepare periodic reports and recommendations.
- Maintain user access records, publishing permissions, approval evidence and change logs in line with digital governance and security requirements.
- Support website redesigns, microsites, platform enhancements and integrations by coordinating requirements, testing, content migration and acceptance checks.
- Maintain current records of key platform information and support backup, recovery and continuity arrangements in coordination with IT and service providers.
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