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Team Tagline
About the role
We are seeking a Web Support Specialist to maintain and update our organization's website, ensuring its functionality, uptime, and user experience. The role involves content management, troubleshooting, and performance optimization.
Required Skills
Preferred Skills
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Responsibilities
- Maintain and update the organization’s website content, layout, and functionality.
- Perform routine website checks to ensure uptime, usability, and responsiveness across devices.
- Upload and format text, images, videos, and other digital assets using a CMS (e.g., WordPress).
- Fix basic website issues related to layout, links, forms, or plugins.
- Upload, update, and edit website content, images, and blog posts to ensure accuracy.
- Troubleshoot basic website issues, such as broken links, display issues, or functionality errors.
- Manage domains, hosting, and basic server-related tasks (under supervision).
- Support website backups, updates, and security patches.
- Test new features, plugins, or updates before deployment.
- Work on SEO, site speed optimization, and ensure mobile-friendly responsiveness.
- Monitor site uptime, check for security updates, and assist in maintaining data protection.
- Extract and analyse basic website performance reports using tools like Google Analytics.
- Document website processes, updates, and known issues.
- Provide basic user support for internal website users.
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