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Team Tagline
About the role
Access Bank Plc is a full-service commercial bank operating through a network of about 366 branches and service outlets across Nigeria, Sub-Saharan Africa, and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its markets through four business segments: Personal, Business, Commercial, and Corporate.
The Team Member, Corporate Digital Payment Support will provide efficient support service delivery to customers on the corporate banking platforms, ensuring seamless digital payment operations and platform adoption.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Monitor daily initiated payments continuously to ensure all transactions are accurately settled or reversed in a timely manner, minimizing operational risks.
- Support the onboarding and management of customers on the Primusplus platform, ensuring seamless setup and user experience.
- Contribute to the creation and improvement of customer training programs, onboarding materials, and user guides to enhance platform adoption and usage.
- Ensure all activities comply with the Bank's service standards and Service Level Agreements (SLAs) to maintain high-quality service delivery.
- Assist in the preparation and analysis of relevant reports to support decision-making and operational efficiency.
- Reconciliation of the various GLs managed by the team.
- Call over accurately of processed transactions / customer mandates as applicable.
- Perform all assigned tasks diligently and proactively, as directed by the Team Lead, Corporate Digital Payment Support.
- Collaborate closely with solution providers and IT teams to identify, troubleshoot, and resolve secondary technical issues promptly.
- Evaluate the current functionalities and capabilities of existing internet solutions, assist in defining requirements and building a strong business case for upgrading the Primusplus platform.
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