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Team Tagline
About the role
The IT Support Intern will provide technical support and maintain the organisation's computer networks. The intern will run routine updates of company systems and applications, and support testing and installation of software tools.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Run routine updates and maintenance of the company’s IT infrastructures, systems and applications.
- Make a Standard Operating Procedure (SOP) document on how to utilize it.
- Research, install and manage software tools that enhance staff performance and productivity. Make a presentation on how to use it.
- Add, create and remove users on Google Workspace and Microsoft365 portal.
- Manage office internet; add, update and remove users, observe downtime and contact customer support where necessary.
- Design and implement cost effective software solutions to be deployed across the organization.
- Work with vendors and service providers on the maintenance and repair of assets and hardware.
- Assist in setting up new staff with work/productivity/onboarding tools.
- Troubleshoot issues around staff members’ challenges with installed tools.
- Monitor the company’s web services & servers and report downtime and/or other issues.
- Support with testing, setting up and maintaining software and hardware used and deployed at third party locations for projects, stakeholders and clients.
- Any other tasks as assigned.
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