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About the role
Artee Group is one of Nigeria’s leading businesses spanning the consumption space, with retail as its core activity and subsidiaries in shopping malls, manufacturing, and real estate. The IT Support role provides first-level technical support across group companies, resolving end-user issues within service level parameters and ensuring high availability of critical systems.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Provide technical support for Group Companies
- Work with the Service Desk to resolve issues logged by end-users within required service level parameters
- Provide first-level support for Business Applications through phone and remote access
- Troubleshoot IT problems and determine source (hardware, software, end-user access, etc.)
- Work with infrastructure and application teams to resolve issues timely with minimal business disruption
- Follow up to resolve issues at root-cause level
- Plan and organize effectively, maintaining attention to detail for timely delivery
- Identify and respond to user needs, ensuring quality service standards
- Apply, maintain, and improve in-depth specialist knowledge
- Document issues, events leading up to them, and resolution steps
- Ensure application-related issues are resolved
- Accurately log all problems into the Service Desk system in a timely manner
- Assist with coordination of hardware and software deployments and testing of new releases
- Maintain stock of consumables, printers, and accessories
- Liaise with service providers to maintain optimal usage and monitor SLAs
- Train users periodically on use of apps, hardware, and accessories
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Based on similar roles
Salary ranges vary based on experience, location, and the specific requirements of the role. For the most accurate information, please discuss compensation directly with the employer during the interview process.
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