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Team Tagline
About the role
Kuda is a full-service, app-based digital bank on a mission to be the go-to bank for Africans on the continent and in the diaspora. Kuda offers free banking, smart budgeting, and savings tools. The IS - Administrator Analyst will provide first and second level IT support, manage user provisioning across cloud platforms, and ensure the security and availability of IT systems and collaboration tools.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Provide first and second level support for official collaboration and messaging tools.
- Respond to issues logged on Jira in a timely manner.
- Provide technical support to all Kuda personnel on technology-based incidents.
- Diagnose and resolve basic hardware and software problems, escalating complex issues to senior staff.
- Install and configure software and hardware, ensure systems are up-to-date with security patches, and assist with deployment of new applications.
- Record details of user requests, troubleshooting steps, and resolutions in a ticketing system or knowledge base.
- Monitor performance and provide technical support for computers, printers, network devices, CCTV cameras, and access doors; escalate issues.
- Help new employees set up IT equipment and access; remove access for departing employees.
- Manage user and device access provisioning and management.
- Manage requests and incidents on the official IT Service Management ticketing tool.
- User provisioning (onboarding and off-boarding) and management of official workspaces: Azure, Google Workspace, Jira, Nerve, Kuda Suites, Notion, Looker, Slack, and other platforms.
- Manage 3rd party application integration on Azure.
- Manage integrations from Google to other cloud platforms.
- Ensure effective license management for applicable cloud services.
- Provide user support for Kuda Contact Center functional tools like Xcally.
- Develop and manage relevant, updated, functional policies and procedures.
- Develop and manage functional standard operating manuals across all applicable processes.
- Ensure the availability of an updated asset register.
- Put in place security configurations and settings across managed platforms in alignment with global standards.
- Maintain current IT & Compliance processes.
- Identify system requirements, recommend technology purchases, plan and implement services and technologies to improve security and efficiency.
- Participate in disaster recovery testing exercises and business continuity planning for business-critical systems.
- Manage network support personnel and 3rd party vendors to ensure availability of links to relevant locations.
- Liaise with other Technology units to provide prompt and efficient technical support for all locations.
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