Coordinator, End User Device Management Engineer (Analyst)
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About the role
Procept Associates Ltd. was formed in Canada in 1983 to provide project management advisory and training services, initially to engineering and construction clients. Since its inception, Procept has established itself as a market leader and innovator in the development and implementation of project, program and portfolio management best practices; the inception and growth of the business analysis profession; the promotion of best practices in IT service management; and disaster-proofing businesses through the planning and implementation of business continuity management practices.
The Coordinator, End User Device Management Engineer (Analyst) will manage end user device lifecycle, asset inventory, and ITSM processes in Lagos, Nigeria.
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Preferred Skills
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Responsibilities
- Maintain availability of end user devices on new installations and upgrades, ensuring the process from request to deployment are followed.
- Research new technologies, approaches and best practices on end user device management.
- Provide input into the selection of hardware and software tools, tailoring and installation based on knowledge of technical problems and hitches associated with the proposed brand.
- Maintain the company’s IS Asset and configuration information and conformity to best practice (ITSM).
- Deploy devices to end user and recover devices when necessary.
- Upgrade and replace devices when necessary.
- Ensure vendor compliance to the company’s standards and specifications.
- Prepare new systems and reinstall recovered devices in readiness for reallocation.
- Update Asset database and all relevant spreadsheets with allocation information.
- Work with the Enterprise system and End User devices for excellent inventory record.
- Coordinate and liaise with the End user engineer, Enterprise Operating System and Hardware engineers to keep records and track inventory records.
- Work closely with all IT staff to track procurement, maintenance and disposal of IT Assets.
- Work with support teams to ensure that the incident management process is being achieved while ensuring that the IT policies and procedures are adhered to at all times.
- Excellent communication skills and experience of coordinating Asset Audit for internal and external customers.
- Production of weekly/monthly/ad-hoc Incident Management reports from BMC Remedy system and suggest possible improvements via trend analysis and reporting.
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