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About the role
Rosabon Financial Services, a member of The Concept Group, is seeking a skilled and reliable Application Support Officer to join its Transformation Department. The role involves operating, maintaining, and supporting the Group's proprietary platforms to ensure reliable day-to-day operations, system availability, effective user support, and business continuity.
This is a full-time position based in Yaba, Lagos, Nigeria, offering a salary of ₦200,000 - ₦300,000 per month.
Required Skills
Preferred Skills
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Responsibilities
- Administer and monitor proprietary platforms, including configuration and performance checks.
- Manage user accounts and access rights in line with least-privilege principles.
- Provide first-line application support, troubleshoot incidents, and escalate issues when required.
- Monitor backups, maintain recovery procedures, and conduct periodic restore tests.
- Support system changes, patches, updates, and production releases under proper change control.
- Maintain platform documentation, access records, and credential vault entries.
- Monitor and report on platform performance, availability, and compliance indicators.
- Support knowledge transfer and ensure critical functions have adequate backup coverage.
- Liaise with IT, Engineering, and platform owners to resolve cross-functional issues.
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Salary ranges vary based on experience, location, and the specific requirements of the role. For the most accurate information, please discuss compensation directly with the employer during the interview process.
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