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Team Tagline
About the role
We are seeking a proactive and technically skilled Application Support Engineer to ensure the availability, stability, and optimal performance of critical banking applications and digital platforms. The successful candidate will provide first- and second-level application support, troubleshoot production issues, monitor system performance, and work closely with software developers, infrastructure teams, vendors, and business stakeholders to resolve incidents while maintaining high service availability. This role is ideal for someone with experience supporting core banking systems, payment platforms, digital banking applications, or other mission-critical financial applications in a fast-paced banking or fintech environment.
Preferred Skills
Similar Skills not Listed
Responsibilities
- Daily resolution of support issues reported by processors /customers and ensuring they are resolved within the set time frame
- Documentation of issue resolution and process of resolution
- Ensure Availability of all Non-core Banking platforms and services
- Ensure effective execution of all Application Support Processes
- Participate in all Application Testing and Deployment processes
- Participate in the implementation of New Business solutions
- Ensure compliance with Technology processes and procedures relating to day-to-day IT Support and Business Continuity
- Active participation in the unit’s and other Technology projects
- Provide timely management reports to the Team Lead, Technology Application
- Carry out other functions as may be assigned by the Team Lead, Business Applications Support
- Resource Management
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